6 brands that absolutely nailed the 280 character limit on Twitter

It’s been a disruptive year for Twitter. The social media giant’s stock price plummeted in July before slowly making back that ground, while users have been up in arms over policies on abusive language amid the rise of the alt-right. At the same time, Twitter also made perhaps its biggest ever change – doubling the…

It’s been a disruptive year for Twitter. The social media giant’s stock price plummeted in July before slowly making back that ground, while users have been up in arms over policies on abusive language amid the rise of the alt-right.

At the same time, Twitter also made perhaps its biggest ever change – doubling the length of tweets from 140 to 280 characters. They argued that this was to enable users to convey as much information in English as others can with more expressive alphabets (like Japanese Kanji), but the feedback was mixed at best.

Despite a lukewarm reception from a public relations perspective, many organisations have leapt at the opportunity to deliver twice as much information in a tweet – here are six who we’d class as early adopters of the 280 revolution.

1) Spotify

The increase to Twitter’s character limit has resulted in a lot of rather spammy posts from brands, making light of having extra characters more often than actually using it to their advantage. Not so with Spotify, who have managed to wring value and engagement out of 280 characters much better than their competition.

For example – look at the way they managed to create a fun, engaging quiz with a single tweet under the new limit. 


2) NASA

Another contender that made excellent use of emojis, NASA’s work with 280 characters is less about engaging users and more about providing visually stimulating content. With more (forgive the pun) space available to them, NASA managed to paint a simple portrait of the galaxy above us.

We think it is a great way to embrace the change – and for added impact, make sure to view it in Twitter’s night mode.

3) Fight for the Future

This is a smaller organisation rooted in activism, but it has used 280 character tweets for a very different purpose – demonstrating impact. The tweet below makes a case against net neutrality. It utilises the extra space to full effect, making reading the tweet feel like a crawl.

It’s exactly the point, and a fantastic, inventive and purposeful way of turning 280 characters to your advantage – yet another productive spin related to the rise of complaints through social media.

4) Netflix Australia / New Zealand

Some of the best responses to the 280 character limit have been jokes about it. While many influencers and organisations have simply used it to spam a long list of emojis or created empty space, the best have taken a humorous angle – while also managing to promote themselves.

A prime example is Netflix Australia / New Zealand, who took the opportunity to deliberately misconstrue the meaning of “280 characters” and promote their hit show Orange is the New Black.

5) Borussia Monchengladbach

Believe it or not, Borussia Monchengladbach is the abbreviated version of this football club’s name. While most sports brands were using the 280 character limit to add a hundred vowels to the name of their favourite player or list all the years in which they won trophies, Gladbach took the extra room to poke some fun at themselves.


6) Law & Order: Special Victims Unit

With nearly two decades of television under its belt, Law & Order: Special Victims Unit is one of the best-known television shows on the planet. So naturally, the team behind the show’s Twitter account decided to use 280 characters to keep it simple, and restate perhaps the most famous phrase in its history – complete with sound effects.

By doubling its character limit, Twitter induced a lot of backlash from its users. But once you move past the spam-like posts and relentless repetition, many organisations are showing that longer posts can be used for strong PR, with better engagement, insightful humour and even reiteration of a powerful message. Perhaps it’s time to start thinking about whether double the characters can create double the impact for your organisation?

Discover insights.

12.13.2023

Creating messages that cut through social media, news cycles and even the humble inbox has never been easy, but, with more noise across more channels, it’s become more important than ever to create messages that stand out and land with impact. Visual communications tools are gaining traction as a way of shaping messages that hit…

05.10.2023

Looking for greater choice in the contract options available to you? Having history and rapport with a specialist recruiter like Fraser Clapcott will open doors to opportunities you may have missed for yourself, that add value for both contractor and employer. In the current climate of uncertainty, a willingness and propensity for flexibility comes with…

05.04.2023

If you’ve been ruminating on changing-up your comms career, now may be the ideal time to talk with your trusted recruiter about making a move. Salt & Shein Director, Lucy Newcomb, sees significant scope for motivated communicators to broaden their career horizons, and make the job of their dreams a reality, in 2023. “A rapidly…

Discover insights.

12.13.2023

Visuals hit the mark in a fast-paced world

Creating messages that cut through social media, news cycles and even the humble inbox has never been easy, but, with more noise across more channels, it’s become more important than ever to create messages that stand out and land with impact. Visual communications tools are gaining traction as a way of shaping messages that hit…

05.10.2023

Rapport yields exceptional results for contractors

Looking for greater choice in the contract options available to you? Having history and rapport with a specialist recruiter like Fraser Clapcott will open doors to opportunities you may have missed for yourself, that add value for both contractor and employer. In the current climate of uncertainty, a willingness and propensity for flexibility comes with…

05.04.2023

Curious about the current state of play for communicators?

If you’ve been ruminating on changing-up your comms career, now may be the ideal time to talk with your trusted recruiter about making a move. Salt & Shein Director, Lucy Newcomb, sees significant scope for motivated communicators to broaden their career horizons, and make the job of their dreams a reality, in 2023. “A rapidly…

Salt & Shein
10.21.2022

How to Drive Value Using Digital Marketing

Digital marketing drives value – for those who keep pace Faster communication, lower costs, higher conversion – is there anything digital marketing can’t do? Its ability to drive value from every step of the marketing process is unprecedented, but maximising this value is a demanding exercise. We asked two specialists in this area to tell…

06.14.2022

Economic Challenges Threaten to Cloud the Focus on ESG

ESG is just one challenge on Government’s long list The government’s election promises around environmental, social and governance (ESG) issues were instrumental in its victory a few weeks ago, reflecting a mandate to treat climate change, gender equity and other ESG matters as essential. “Australian businesses know that action on climate change is good for…

05.31.2022

Addressing the skills shortage

Unlocking opportunities for families across Australia As a boutique executive search firm, we’ve seen up close the impact of Australia’s labour shortage as the pool of candidates continues to shrink, limiting the growth of careers and businesses – and hampering national productivity. With some 425,000 job vacancies across Australia, no wonder the OECD recommended that…

04.04.2022

Leadership: Why showing employee appreciation and care can go a long way

Everyone has to start from somewhere. Meaning you’ve probably held an entry-level position at one point or another, in which trying to impress the higher-ups in your company was a major part of your job.   This article will explore why employee appreciation and recognition are a vital part of holding a leadership role not…

03.18.2022

The future of recruiting includes ESG initiatives

Whether or not a company acknowledges how much their social, environmental and governance (ESG) decisions impact the world around them, candidates are taking notice. Most job seekers will pass over a company that is not taking steps to improve how they show up outside of their business metrics for an organisation that does.    This…

01.31.2022

Changes to the work environment in the new norm

People all over the world and especially in Australia have faced incredible challenges in the past two years. Those businesses that survived multiple shutdowns and policy changes are finding new ways to adjust as they enter the post-COVID work environment. As offices begin to reopen, enterprise leaders are not only deciding among the options of…

12.16.2021

Solving the skills shortage: Closed borders and adjusting expectations

With the revolving door of new COVID-19 regulations, variants, opened (then closed again) borders and an exodus of non-Australian workers, the workforce across the nation is facing a severe skills shortage.  Despite these challenges, there are solutions. The secret to overcoming this qualifications shortage lies in taking a proactive approach to hiring through policy changes…